Technical Support Request

Maintenance

Routine check-ups and servicing to keep your production systems running smoothly and minimise unplanned downtime.

Spare Parts

High-quality original components delivered when and where you need them — to protect system performance and reliability.

Remote Technical Assistance

Online diagnostics and guidance from IPI experts for fast and efficient resolution of packaging line issues.

Technical Training

Tailored training services aimed at improving operational performance, productivity and product quality.

Equipment Qualification

Certified Field Service Engineers conduct detailed analysis of your lines based on standardised KPIs to guarantee optimal efficiency and reliability.

Modernisation

Solutions designed to enhance availability (planned and unplanned stops), performance (cycle speed, small stops) and quality (defect mitigation).

Consultancy

Value-added services to help you meet strategic objectives such as increasing output, reducing cost per unit, or adapting to new market requirements.

Technical Service Agreements

Comprehensive service packages to optimise equipment lifecycle, improve line efficiency and reduce total cost of ownership.

What types of support does your service team offer?

Our service team provides comprehensive technical support, preventive maintenance, rapid on-site repairs, system upgrades, and specialized consulting for all aseptic carton packaging systems. We deliver both on-site and remote assistance, with global coverage across key regions including Europe, Asia, Africa, and Latin America.

How quickly can I expect a response?

We guarantee fast response times from ticket submission. Customers with Service contracts, we offer priority assistance with even faster response times and proactive system monitoring to help prevent unplanned downtime.

Can the services be customized?

Absolutely. We provide modular, customizable service plans tailored to the specific needs of your production. Our experts work directly with your team to design solutions that fit your packaging lines, production volumes, and operational requirements—ensuring maximum efficiency and minimal downtime.

How do you ensure quality and reliability?

Quality and reliability are at the core of our service. All our technicians are certified and receive continuous training on the latest technologies. We use only original, guaranteed spare parts and follow rigorous maintenance protocols built on more than 40 years of industry experience. Every intervention is fully documented and verified according to Japanese quality standards, enhanced by Italian precision and attention to detail.

What makes the IPI service team unique?

The strength of the IPI service team lies in our people-centric approach and our dual cultural heritage. The Japanese precision and financial solidity of the Oji Group merges with Italian know-how and customer proximity. We don’t just solve technical issues—we build long-term relationships based on trust, offering practical, straightforward solutions that maximize the long-term value of your investment.

Discover the excellence of our service